Chalmers by Ample Labs

By CG Chen Toronto, Ontario
Good Health and Well-being Industry, Innovation and Infrastructure Sustainable Cities and Communities Partnership for the Goal

Ample Labs is the first to combine 211’s database of service providers with an empathetic, AI chatbot named Chalmers. Using filters and geolocation, the project is able to streamline support service navigation so users can locate shelter, crisis support, food banks, and free meals 60X faster than Google. During the first wave, 211 Ontario had wait times in excess of 40 mins; but, Chalmers takes 211’s data and makes it accessible 24/7 in a format that is widely used by youth. Chalmers is addressing the gap in self-determined, anonymous, and efficient support navigation at a time when supports are needed.

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